Click here to apply for this position now
Job Description
Network Recruitment Letterkenny are working with a respected and highly innovative and market leading manufacturing company based in Co. Donegal. The company have been established since the 1960’s and in that time, they have built a reputation founded on quality, innovation and customer satisfaction.
Due to maternity, they now have a vacancy for an experienced
Technical Account Manager to join their team of experienced professionals for a period of 6-9 months.
The main remit of this position is to act as the primary point of contact for customers assigned to a specific geographical territory to provide technical support, and a comprehensive level of customer service, to ensure that sales are increased with new and existing accounts.
Job Purpose:
To act as the primary point of contact for customers assigned to the territory providing technical support and customer service with the ultimate goal of increasing sales at new and existing accounts.
Main Duties/Responsibilities:
Account Maintenance
• Troubleshoot/resolve customer complaints and issues
• Follow-up on late orders
• Develop/review price quotas
• Monitor open order status
• Conduct account follow-up calls
• Develop and submit daily sales reports
• Coordinate on-site sales calls with Outside sales reps
• Conduct sales ‘cold calls’ on prospective new customers
• Develop and distribute customer feedback reports
• Determine appropriate shipping methods
• Adjust shipping dates and production priorities (with prior supervisory approval)
• Reduce/change pricing on non-standard or new products (with prior approval)
• Issue return authorisations (with prior approval)
• Issue non-standard restocking fees (with prior approval)
• Complete any other duties as assigned
New Account/product generation
• Provide background market research on new markets and materials
• Lead follow-up
• Conduct cold calls
• Generate new business at existing accounts
• Seek out new avenues for company products
• Attempt to expand company market share
• Complete any other duties assigned
• Contract negotiation and review of sales agreements with business customers
• Occasional travel to obtain an understanding of customer and industry requirements
• Develop and maintain contacts in the customer and manufacturing communities
• Managing relationships with key accounts and working to ensure customer satisfaction at all levels
• Handle incoming calls, including order status, problem solving, etc., as needed
• Internal problem solving i.e. order scheduling, expediting, etc.
• Organize and work to resolve all Quality, Shipping and Production issues for Production meetings
• Attend weekly sales training sessions during normal operating hours
Essential Criteria:
• Candidates must possess strong technical acumen with a degree or 3rd level qualification in Engineering, Materials Science or Chemistry, or in a related discipline.
• Applicants must possess established communication skills and will possess relevant customer service, account management and/or sales experience.
• Applicants must possess strong interpersonal and organisational skills
• Strong I.T. skills essential
Desirable Criteria:
• Applicants with a fluent 2nd language in German are highly sought after
• Experience in using Oracle (database) highly sought after
This position offers the selected applicant a permanent career opportunity with an established and highly successful organisation committed to staff development and retention. You will receive a competitive remuneration to include a range of additional benefits. This is a unique opportunity for a suitably experienced and qualified individual to secure a role that will offer progression, autonomy and an opportunity to broaden your skills and experience within a dynamic and challenging environment.
To apply for this outstanding career opportunity, submit your CV and cover note/letter by email or post by clicking on the link provided or posting your CV and cover letter to our Donegal Office at Network Recruitment, 7a Port Road, Letterkenny, Co. Donegal.
Please note that all applicants will receive a response from us via email, however due to the high volume of applications we are currently experiencing, please allow extra time for us to reply to your application. Suitable applicants will be notified that they have been successfully short-listed for the next stage in our recruitment process and requested to supply any additional information we require. Applicants that do not meet the criteria for the particular role applied for will be notified and we will retain your information in confidence unless otherwise requested for future suitable positions. Locations listed for each role may include commutable areas suitable to the role and company at hand to give as many candidates as possible the opportunity to be considered for each role. We as a company operate under strict ‘best practice’ policies and procedures governed by the NRF and REC of which we are corporate members. We are an equal opportunities employer and act on behalf of our client as a professional Recruitment Consultancy. We only ever submit your application once we have gauged your interest, assessed your suitability and obtained your permission to send your details to our hiring client. We look forward to working with you as a potential applicant to assist you in finding a suitable position.
- Contact
- Robert
- robert@network-recruitment.net
- Job Category
- Hot Jobs, Sales Jobs
- Location
- Donegal
- Job Ref
- 1007-17
- Contact Tel No
- +353(0)749113274