Currently browsing Call Centre & Customer Service
Job Description
This company is a well established privately owned outsource contact centre based in Belfast with a track record of delivering an innovative service to renowned organisations across the globe.
With 3 facilities and over 1000 staff, they are at the forefront of their industry and have a reputation that is second to none having won many awards and accreditations in the past few years. Their client is one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. We are now recruiting on their behalf for a ‘Moderator’
A Moderator is responsible for maintaining a clean and interactive environment for all participants in the forums. A Moderator is also the first customer facing contact point that would be able to identify the top and high impact issues affecting customers and market share. Reporting content gaps and needs to the subject matter expert is a critical role that a moderator should also take. A Moderator will be required to compose responses, generate solutions and interact with customers using similar dialogue and conversational styles. The role requires individuals who have very strong customer focus skills as they will be required to interact with the customers, thinking and composing their responses and not using the standards answers or QT’s.
Responsibilities will include but are not limited to:
Interact with customers via an online community
Provide technical support for customers using the tools and resources provided
Follow defined processes to create a positive customer and partner experience
Effectively communicate with customer via written correspondence in the Answers platform
Essential Criteria:
Fluency in written and spoken English with Dutch, Finnish, Danish or Flemish
6 months experience in a customer service environment.
Excellent technical proficiency and in depth knowledge of Microsoft products
Excellent negotiation skills and ability to deal confidently with escalations /complaints
Salary:
£6.49 per hour (equivalent to £13,500 per annum gross (taxes to be deducted).
Hours of Work:
40 Hours per week on a rotational shift pattern from Monday-Sunday
8am – 6pm and, however your Department’s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfill the duties of your post.
To apply for this vacancy please register on our website or click the link on this page to email your CV, please where possible include a cover note/letter with your CV. You can also post your CV and cover letter to our Donegal Office at Network Recruitment, 7a Port Road, Letterkenny.
We will not be able to disclose any further information on any of our roles until we hold a recent up to date copy of your CV on file and you have been deemed suitable for the role. Please note however that all applicants will receive a response from us via email, however due to the high volume of applications we are currently experiencing, please allow extra time for us to reply to your application. Suitable applicants will be notified that they have been successfully short-listed for the next stage in our recruitment process and requested to supply any additional information we require. Applicants that do not meet the criteria for the particular role applied for will be notified and we will retain your information in confidence unless otherwise requested for future suitable positions. Locations listed for each role may include commutable areas suitable to the role and company at hand to give as many candidates as possible the opportunity to be considered for each role. We as a company operate under strict ‘best practice’ policies and procedures governed by the NRF and REC of which we are corporate members. We are an equal opportunities employer and act on behalf of our client as a professional Recruitment Consultancy. We only ever submit your application once we have gauged your interest, assessed your suitability and obtained your permission to send your details to our hiring client.
We look forward to working with you as a potential applicant to assist you in finding a suitable position.
- Contact
- David
- david@network-recruitment.net
- Job Category
- Call Centre & Customer Service
- Location
- Belfast
- Job Ref
- 1005-24
- Contact Tel No
- +353(0)749113274
Apply Now
Job Description
Customer Care Agents with a 2nd language required for a Call Centre Operation based in Belfast.
We have multiple posts to fill by 5th July.
This company is a well established privately owned outsource contact centre based in Belfast with a track record of delivering an innovative service to renowned organisations across the globe.
With 3 facilities and over 1000 staff, they are at the forefront of their industry and have a reputation that is second to none having won many awards and accreditations in the past few years. They are continually adding to their team and now wish to recruit a number of ‘Agents’
Agents will be responsible taking inbound calls from customers of a specific service provider and are also responsible for identifying up/cross selling opportunities and educating customers on all possible options/items of interest.
It is essential that you have a minimum of 6 Months of customer service experience and be fluent in written and spoken English and one or more of the following languages Dutch/German//Swiss
It is also essential that you have a good working knowledge of Microsoft outlook and a sound understanding of the internet and how to use it.
The salary will be paid per hour and is equivalent to £14,000 per annum (gross)
40 hours per week on a rotational shift pattern to include evening and weekends.
To apply for this vacancy please register on our website or click the link on this page to email your CV, please where possible include a cover note/letter with your CV.
You can also post your CV and cover letter to our Donegal Office at Network Recruitment, 7a Port Road, Letterkenny. We will not be able to disclose any further information on any of our roles until we hold a recent up to date copy of your CV on file and you have been deemed suitable for the role. Please note however that all applicants will receive a response from us via email, however due to the high volume of applications we are currently experiencing, please allow extra time for us to reply to your application.
Suitable applicants will be notified that they have been successfully short-listed for the next stage in our recruitment process and requested to supply any additional information we require. Applicants that do not meet the criteria for the particular role applied for will be notified and we will retain your information in confidence unless otherwise requested for future suitable positions. Locations listed for each role may include commutable areas suitable to the role and company at hand to give as many candidates as possible the opportunity to be considered for each role. We as a company operate under strict ‘best practice’ policies and procedures governed by the NRF and REC of which we are corporate members. We are an equal opportunities employer and act on behalf of our client as a professional Recruitment Consultancy. We only ever submit your application once we have gauged your interest, assessed your suitability and obtained your permission to send your details to our hiring client.
We look forward to working with you as a potential applicant to assist you in finding a suitable position.
- Contact
- David
- david@network-recruitment.net
- Job Category
- Call Centre & Customer Service
- Location
- Belfast
- Job Ref
- 1005-25
- Contact Tel No
- +353(0)749113274
Apply Now
Job Description
Want to work with a company who has won more than 10 industry and national awards?
Our client, an award winning organisation with offices in UK mainland and Mid Ulster are urgently requiring a telesales agent to join their Magherafelt branch.
The successful candidate will be responsible for making outbound calls to prospective customers to arrange appointments for field sales agents to go out and provide product demonstrations.
Essential
- Applicants must have had previous SALES experience
- Possess excellent telephone manner and fantastic communication skills.
- Financial services experience
Hours of Work
Monday – Friday 9am – 5pm
To apply for this excellent career opportunity, submit your CV and cover note/letter by email or post by clicking on the link provided or posting your CV and cover letter to our Magherafelt Office at Network Recruitment, The Rainey Centre, 80 – 82 Rainey Street, Magherafelt, BT45 7AJ.
Please note that all applicants will receive a response from us via email, however due to the high volume of applications we are currently experiencing; please allow extra time for us to reply to your application. Suitable applicants will be notified that they have been successfully short-listed for the next stage in our recruitment process and requested to supply any additional information we require. Applicants that do not meet the criteria for the particular role applied for will be notified and we will retain your information in confidence unless otherwise requested for future suitable positions. Locations listed for each role may include commutable areas suitable to the role and company at hand to give as many candidates as possible the opportunity to be considered for each role. We as a company operate under strict ‘best practice’ policies and procedures governed by the NRF and REC of which we are corporate members. We are an equal opportunities employer and act on behalf of our client as a professional Recruitment Consultancy. We only ever submit your application once we have gauged your interest, assessed your suitability and obtained your permission to send your details to our hiring client. We look forward to working with you as a potential applicant to assist you in finding a suitable position
- Contact
- Tracey McAlary
- tracey@network-recruitment.net
- Job Category
- Call Centre & Customer Service, Hot Jobs, Sales Jobs
- Location
- Northern Ireland
- Job Ref
- 1005-15
- Contact Tel No
- 028 796 31032